Outage in Readme

SSL Certs sometimes fail to generate

Resolved Minor
February 28, 2025 - Started 2 months ago - Lasted 4 days
Official incident page

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Outage Details

We're currently seeing that for a very small percentage of our users, we're having trouble reissuing SSL certs with Cloudflare. We're working with Cloudflare to identify the issue and correct it. We're monitoring it, but please reach out to support@readme.io if you experience this! This is only happening for a small portion of customers.
Components affected
Readme ReadMe Hubs
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 03/05/2025 01:36AM

This incident has been resolved.

MONITORING about 2 months ago - at 03/03/2025 03:29AM

We found the culprit on Friday! Our hosting provider (who we love!) was marking some domains in Cloudflare as theirs, and Cloudflare got confused. We're still waiting for a report from them to understand how that happened, but for now it seems to be an issue of the past.

INVESTIGATING 2 months ago - at 02/28/2025 11:21PM

We're currently seeing that for a very small percentage of our users, we're having trouble reissuing SSL certs with Cloudflare. We're working with Cloudflare to identify the issue and correct it. We're monitoring it, but please reach out to support@readme.io if you experience this!

This is only happening for a small portion of customers.

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