Outage in Readme

SSL Certs sometimes fail to generate

Resolved Minor
February 28, 2025 - Started 3 months ago - Lasted 4 days
Official incident page

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Outage Details

We're currently seeing that for a very small percentage of our users, we're having trouble reissuing SSL certs with Cloudflare. We're working with Cloudflare to identify the issue and correct it. We're monitoring it, but please reach out to support@readme.io if you experience this! This is only happening for a small portion of customers.
Components affected
Readme ReadMe Hubs
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 03/05/2025 01:36AM

This incident has been resolved.

MONITORING 3 months ago - at 03/03/2025 03:29AM

We found the culprit on Friday! Our hosting provider (who we love!) was marking some domains in Cloudflare as theirs, and Cloudflare got confused. We're still waiting for a report from them to understand how that happened, but for now it seems to be an issue of the past.

INVESTIGATING 3 months ago - at 02/28/2025 11:21PM

We're currently seeing that for a very small percentage of our users, we're having trouble reissuing SSL certs with Cloudflare. We're working with Cloudflare to identify the issue and correct it. We're monitoring it, but please reach out to support@readme.io if you experience this!

This is only happening for a small portion of customers.

Latest Readme outages

Some customers are experiencing pages that are not loading correctly - 23 days ago
Slow performance in Refactored dashboard - about 1 month ago
Slow performance across hubs - about 2 months ago
ReadMe Hubs are down - about 2 months ago
ReadMe Hubs are down - 2 months ago

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