Outage in RealVNC

PayPal payments not working

Resolved Minor
November 22, 2022 - Started almost 3 years ago - Lasted 1 day
Official incident page

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Outage Details

We are aware that adding PayPal as a payment method for new or existing subscriptions is not working on the VNC Connect portal. We are working on a fix. We apologise for any inconvenience caused.
Components affected
RealVNC Website
Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 11/24/2022 09:44AM

This incident has been resolved.

MONITORING almost 3 years ago - at 11/23/2022 02:36PM

A fix has been implemented and we are monitoring

IDENTIFIED almost 3 years ago - at 11/22/2022 08:48PM

We plan to deploy a fix for this issue on 23rd November 2022 before 13:00 UTC.

IDENTIFIED almost 3 years ago - at 11/22/2022 04:45PM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 3 years ago - at 11/22/2022 04:44PM

We are aware that adding PayPal as a payment method for new or existing subscriptions is not working on the VNC Connect portal. We are working on a fix. We apologise for any inconvenience caused.

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