Outage in RealVNC

New purchase emails not being sent for new subscriptions

Resolved Minor
October 30, 2023 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

Customers are currently not receiving new purchase emails. We are investigating the issue
Components affected
RealVNC Website
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 10/30/2023 12:08PM

The issue has been resolved

MONITORING almost 2 years ago - at 10/30/2023 11:10AM

A fix has been deployed and we are monitoring

IDENTIFIED almost 2 years ago - at 10/30/2023 11:10AM

We are currently deploying a fix for this issue.

IDENTIFIED almost 2 years ago - at 10/30/2023 11:10AM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 10/30/2023 09:43AM

We have identified the issue and are working on a fix.

INVESTIGATING almost 2 years ago - at 10/30/2023 09:42AM

Customers are currently not receiving new purchase emails. We are investigating the issue

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