Outage in RealVNC

Intermittent issues signing in with EntraID Single Sign-On

Resolved Minor
September 16, 2024 - Started about 1 year ago - Lasted 3 days
Official incident page

Incident Report

We are currently investigating the issue.
Components affected
RealVNC Sign in service

Need to monitor RealVNC outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/19/2024 08:19AM

The issue has been identified. The root cause is a change to EntraID tokens made by Microsoft which is incompatible with older versions of RealVNC Viewer (versions prior to 7.11.0). Customers are advised to upgrade to the latest version of RealVNC Viewer.

IDENTIFIED about 1 year ago - at 09/17/2024 09:42AM

The issue has been identified and we are continuing to work on a resolution. The recommended workaround for the time being is to upgrade VNC Viewer to 7.12.1.

INVESTIGATING about 1 year ago - at 09/17/2024 08:04AM

We are continuing to investigate the cause of this SSO issue which is affecting some customers.

INVESTIGATING about 1 year ago - at 09/17/2024 07:43AM

We are continuing to investigate the cause of this SSO issue which is affecting some customers.

MONITORING about 1 year ago - at 09/16/2024 02:18PM

A fix has been implemented and we are monitoring.

IDENTIFIED about 1 year ago - at 09/16/2024 02:16PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 09/16/2024 12:19PM

The issue has been identified and a fix has been deployed. Please try signing in again.

INVESTIGATING about 1 year ago - at 09/16/2024 10:04AM

We are currently investigating the issue.

Latest RealVNC outages

Issue identified with the RealVNC Connect Connectivity and Team Management services - 14 days ago
RealVNC Portal inaccessible - 4 months ago
Devices missing from RealVNC Connect teams - 5 months ago
Card payment form not loading correctly - 6 months ago
Small number of customers may not see all cloud-joined devices - 8 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook