Webhook deliveries delayed

Resolved – June 18, 2026, 15:30 UTC

The issue affecting outbound webhook delivery has been resolved.
Our engineering team applied a fix at 15:25 UTC, and all webhook
notifications generated during the incident window (10:40 UTC to
15:25 UTC) were automatically re-dispatched to merchant endpoints
between 15:26 UTC and 15:28 UTC.

From that point onward, webhook delivery has resumed normal
operation. Payment processing was not affected at any point during
the incident.

We apologize for the inconvenience, and if you need assistance,
please reach out to us at support@rebill.com.

Identified – June 18, 2026, 14:35 UTC

We identified an issue affecting outbound webhook delivery to merchant
endpoints, starting at approximately 10:40 UTC today. During this
window, payment events (payment.created and payment.updated) have been
processing normally, but the corresponding webhook notifications have
not been dispatched to merchant URLs.

Payments themselves are unaffected — checkout, authorization, capture
and settlement continue to operate normally. The impact is limited to
the delivery of webhook notifications.

In the meantime, the status of any payment can be retrieved directly
through the Dashboard or the GET /v3/payments/{id} API.

Our engineering team has identified the root cause and is working on
restoring the service. We will post the next update as soon as it is
back online.

We apologize for the inconvenience, and if you need assistance,
please reach out to us at support@rebill.com.