Intermittent 500 Errors on Generic Domain Redirection

This incident has been resolved.

A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.

A fix has been implemented and we are monitoring the results.

We are currently experiencing intermittent 500 errors in our short link redirection services, specifically for generic domains such as rebrand.ly and rb.gy.

Root Cause:
This issue is due to widespread, intermittent 500 errors originating from the Cloudflare Global Network. While Cloudflare is actively working to resolve its network issues, this upstream instability is causing degraded performance and occasional failures in our link redirection processing.

Impact:
Users may experience slower redirection times for links using our generic domains (rebrand.ly, rb.gy).
A small percentage of links may temporarily fail to redirect, returning a 500 Internal Server Error.

We are actively monitoring the situation and tracking updates from the Cloudflare team. We appreciate your patience as we await a stable resolution from our upstream provider.