Outage in Rebuy

Post-Purchase Offer Rendering Issue & Checkout Error

Resolved Minor
February 12, 2025 - Started 3 months ago - Lasted 39 minutes
Official incident page

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Outage Details

In some cases, the post-purchase offer (PPO) doesn’t appear, and users are redirected straight to the Thank You page. In other instances, the PPO does render, but users can't add items due to an error, though they can still decline the offer(s) and proceed to the Thank You page as expected. This issue isn't occurring on all sites, but our team has identified some errors and is actively working on a fix.
Components affected
Rebuy Post Purchase
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/12/2025 03:43PM

The issue has been fully resolved, and the fix has been implemented successfully. We are now seeing the expected behavior. The team will continue to monitor the situation to ensure everything remains stable. Additionally, we will investigate the root cause to prevent similar issues in the future. Please reach out if any further issues arise.

MONITORING 3 months ago - at 02/12/2025 03:37PM

The fix has been successfully implemented, and we're seeing positive results. The team is continuing to monitor the situation.

IDENTIFIED 3 months ago - at 02/12/2025 03:24PM

The issue has been identified, and the team is currently implementing a fix.

INVESTIGATING 3 months ago - at 02/12/2025 03:07PM

In some cases, the post-purchase offer (PPO) doesn’t appear, and users are redirected straight to the Thank You page. In other instances, the PPO does render, but users can't add items due to an error, though they can still decline the offer(s) and proceed to the Thank You page as expected. This issue isn't occurring on all sites, but our team has identified some errors and is actively working on a fix.

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