Outage in ReCharge Payments

Shopify checkout endpoints and Shopify shipping rate sync errors

Resolved Major
December 13, 2024 - Started 9 days ago - Lasted about 18 hours
Official incident page

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Outage Details

We are observing issues with Shopify checkout endpoints and Shopify shipping rate sync errors and are actively investigating.
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 12/14/2024 01:04AM

This incident has been resolved.

MONITORING 9 days ago - at 12/13/2024 12:59PM

A fix has been implemented and we’re monitoring the results.

IDENTIFIED 9 days ago - at 12/13/2024 08:13AM

The issue has been identified and we're working on a fix with Shopify.

INVESTIGATING 9 days ago - at 12/13/2024 07:29AM

We are observing issues with Shopify checkout endpoints and Shopify shipping rate sync errors and are actively investigating.

Latest ReCharge Payments outages

Customer Portal Inaccessible - about 1 month ago
Degragated Response Times - about 1 month ago

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