Outage in ReCharge Payments
Upcoming Charge Notification Delay
Resolved MajorIncident Report
Summary AI Generated
ReCharge Payments experienced an 11.2-hour delay in Upcoming Charge Notifications, primarily affecting stores relying on the `charge/upcoming` webhook for third-party notifications and custom functions. The root cause was identified and resolved, with ReCharge directly contacting impacted stores. The incident was fully resolved on August 7, 2026.
We are investigating an issue that caused delays with Upcoming Charge Notifications. Our team has identified the issue and continue to work on remediation.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/08/2026 01:20AM
This has been resolved.
MONITORING
3 days ago - at 08/07/2026 05:57PM
Our team has determined that impacted stores are primarily those that rely on the charge/upcoming webhook for third party notifications and custom functions. We will be reaching out directly to these stores.
MONITORING
3 days ago - at 08/07/2026 04:05PM
Our team has resolved the root cause of this issue. We are now reviewing potential impact.
IDENTIFIED
3 days ago - at 08/07/2026 02:07PM
We are investigating an issue that caused delays with Upcoming Charge Notifications. Our team has identified the issue and continue to work on remediation.
Latest ReCharge Payments outages
Merchant Admin Access Degraded - 21 days ago
Delayed analytics data - about 1 month ago
Third party provider webhook issue - 3 months ago
Merchant Admin Access Degraded - 4 months ago
Analytics daily refresh failed impacting data exports. - 4 months ago
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