Outage in Red Canary

Investigating Issues with VMWare Carbon Black Response/Carbon Black Cloud Telemetry Ingestion and CrowdStrike Falcon Telemetry/Alert Ingestion

Resolved Minor
June 13, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating issues with VMware Carbon Black Response and CrowdStrike Falcon services hosted by Red Canary. Sensor telemetry, events, and detections may be delayed in our Web Portal, APIs, and systems that leverage those APIs such as Canary Exporter. New sensor connections and installations may be impacted.
Components affected
Red Canary CrowdStrike Falcon Red Canary Detections Red Canary VMware Carbon Black Response hosted by Red Canary Web Portal Red Canary API Requests Red Canary VMware Carbon Black Cloud

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/13/2023 10:36PM

This incident has been resolved.

MONITORING over 2 years ago - at 06/13/2023 09:11PM

Telemetry is now flowing normally and we are monitoring the system as we process the backlog of data.

IDENTIFIED over 2 years ago - at 06/13/2023 07:58PM

Carbon Black Cloud ENDPOINT STANDARD and Enterprise EDR users may experience degraded performance with event processing and Dashboard.

Security Impact: Prevention capabilities are unaffected. Visibility of events and alerts related to Prevention and Detection may be temporarily delayed until normal operation of Event Processing is restored.

IDENTIFIED over 2 years ago - at 06/13/2023 07:49PM

We have identified the source of the outage in Amazon Web Services around increased error rates and latencies in the US-EAST-1 Region.

INVESTIGATING over 2 years ago - at 06/13/2023 07:46PM

We are investigating issues with VMware Carbon Black Response and CrowdStrike Falcon services hosted by Red Canary. Sensor telemetry, events, and detections may be delayed in our Web Portal, APIs, and systems that leverage those APIs such as Canary Exporter. New sensor connections and installations may be impacted.

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