Outage in Red Canary
Investigating Issues with VMWare Carbon Black Response/Carbon Black Cloud Telemetry Ingestion and CrowdStrike Falcon Telemetry/Alert Ingestion
Resolved MinorIncident Report
We are investigating issues with VMware Carbon Black Response and CrowdStrike Falcon services hosted by Red Canary. Sensor telemetry, events, and detections may be delayed in our Web Portal, APIs, and systems that leverage those APIs such as Canary Exporter. New sensor connections and installations may be impacted.
Components affected
Red Canary Web Portal Red Canary API Requests Red Canary Detections Red Canary VMware Carbon Black Response hosted by Red Canary VMware Carbon Black Cloud Red Canary CrowdStrike FalconNeed to monitor Red Canary outages?
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 06/13/2023 10:36PM
This incident has been resolved.
MONITORING
over 2 years ago - at 06/13/2023 09:11PM
Telemetry is now flowing normally and we are monitoring the system as we process the backlog of data.
IDENTIFIED
over 2 years ago - at 06/13/2023 07:58PM
Carbon Black Cloud ENDPOINT STANDARD and Enterprise EDR users may experience degraded performance with event processing and Dashboard.
Security Impact: Prevention capabilities are unaffected. Visibility of events and alerts related to Prevention and Detection may be temporarily delayed until normal operation of Event Processing is restored.
IDENTIFIED
over 2 years ago - at 06/13/2023 07:49PM
We have identified the source of the outage in Amazon Web Services around increased error rates and latencies in the US-EAST-1 Region.
INVESTIGATING
over 2 years ago - at 06/13/2023 07:46PM
We are investigating issues with VMware Carbon Black Response and CrowdStrike Falcon services hosted by Red Canary. Sensor telemetry, events, and detections may be delayed in our Web Portal, APIs, and systems that leverage those APIs such as Canary Exporter. New sensor connections and installations may be impacted.
Latest Red Canary outages
Investigating issues with VMware Carbon Black Response - about 2 months ago
Data processing delays - 3 months ago
Intermittent Delays for Cloud and Identity Data - 3 months ago
Investigating issues resulting from reported Azure outage - 3 months ago
Data Processing Delays for Google Workspace - 3 months ago
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