Outage in Red Canary

Some portal pages are degraded or may appear missing

Resolved Minor
September 10, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We have identified an issue that may be causing a degraded portal experience for our customers. Some portal pages may be slower to respond or appear missing. A fix has been identified and is currently being implemented and tested. We will provide more information as soon as possible.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/10/2025 06:30PM

Our fix has been implemented, tested, and deployed. We've validated the portal is no longer degraded and pages that may have appeared to be missing are present.

IDENTIFIED about 2 months ago - at 09/10/2025 05:39PM

We have identified an issue that may be causing a degraded portal experience for our customers. Some portal pages may be slower to respond or appear missing. A fix has been identified and is currently being implemented and tested. We will provide more information as soon as possible.

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