Pricing Log In

Outage in Red Canary

Investigating issues with VMware Carbon Black Response

Resolved Minor

December 04, 2025 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating ingestion issues with VMware Carbon Black Response services hosted by Red Canary. Sensor telemetry, events, and detections may be delayed in our Web Portal, APIs, and systems that leverage those APIs such as Canary Exporter. New sensor connections and installations may be impacted. The issue has been identified and a fix is being implemented. We are monitoring the system to confirm that it is returning to normal operations.

Components affected

Red Canary Detections Red Canary VMware Carbon Black Response hosted by

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Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 12/05/2025 01:56AM

This incident has been resolved.

MONITORING about 2 months ago - at 12/04/2025 10:33PM

We are investigating ingestion issues with VMware Carbon Black Response services hosted by Red Canary. Sensor telemetry, events, and detections may be delayed in our Web Portal, APIs, and systems that leverage those APIs such as Canary Exporter. New sensor connections and installations may be impacted.

The issue has been identified and a fix is being implemented.

We are monitoring the system to confirm that it is returning to normal operations.

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