Outage in Red Canary
Urgent: SSO Certificate Expires Friday
Resolved MinorIncident Report
Summary AI Generated
Red Canary's SSO certificate was set to expire, requiring customers using Red Canary as an Identity Provider or third-party IdPs with certificate validation to rotate their SSO certificates to prevent login failures. The issue affected the Web Portal for SSO users, while non-SSO customers remained unaffected. The incident was resolved after customers completed the necessary certificate rotation process over a 9-day period.
Customers using Red Canary as an IdP or a third‑party IdP with certificate validation enabled must rotate the SSO certificate before Friday to avoid login failures. Non‑SSO customers are unaffected.
Visit the following support article for information regarding how to check your IdP Configuration: https://support.redcanary.com/hc/en-us/articles/40275397886103-Checking-Your-IdP-s-SAML-SP-Certificate-Configuration
Contact zendesk@redcanary.com for further assistance.
Components affected
Red Canary Web PortalTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
14 days ago - at 05/16/2026 12:46AM
This incident has been resolved.
IDENTIFIED
23 days ago - at 05/06/2026 11:38PM
Customers using Red Canary as an IdP or a third‑party IdP with certificate validation enabled must rotate the SSO certificate before Friday to avoid login failures. Non‑SSO customers are unaffected.
Visit the following support article for information regarding how to check your IdP Configuration: https://support.redcanary.com/hc/en-us/articles/40275397886103-Checking-Your-IdP-s-SAML-SP-Certificate-Configuration
Contact zendesk@redcanary.com for further assistance.
Latest Red Canary outages
Detection delayed for CrowdStrike customers - 13 days ago
Cloudtrail and GuardDuty alert processing delay - 21 days ago
Investigating issues with delayed detections - about 2 months ago
Investigating Issues with Google Cloud Platform - about 2 months ago
Investigating issues with VMware Carbon Black Response - 6 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
