Outage in Redis
Impact to Resource Creation and Scaling Operations
Major
September 16, 2025 - Started about 2 hours ago
Official incident page
Official incident page
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Outage Details
We have identified an issue with a third-party DNS provider which may result in some customers experiencing failures creating new resources, including subscriptions and databases, as well as performing scaling operations in Redis Cloud. We are working with our partner to resolve this issue and will provide an update shortly.
Components affected
Redis DNS ResolversLatest Updates ( sorted recent to last )
INVESTIGATING
38 minutes ago - at 09/16/2025 06:03PM
We’re continuing to work with our third-party DNS provider to mitigate the ongoing issue. If you have any questions, please contact our support team.
INVESTIGATING
about 2 hours ago - at 09/16/2025 04:52PM
We have identified an issue with a third-party DNS provider which may result in some customers experiencing failures creating new resources, including subscriptions and databases, as well as performing scaling operations in Redis Cloud. We are working with our partner to resolve this issue and will provide an update shortly.
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