Outage in Redis

Redis Cloud - temporary connectivity issues to Admin console

Resolved Minor

November 18, 2025 - Started 2 months ago - Lasted 15 minutes
Official incident page

Incident Report

We’ve identified an issue with an upstream service provider that is currently impacting access to parts of our platform. This includes intermittent availability of parts of our platform. Impacted components: - Redis Cloud admin console (cloud.redis.io) - Redis Cloud API - redis.io Please note: Redis database connectivity and performance are not affected. Our team is actively monitoring the situation and working closely with the upstream provider to restore stable access. We’ll continue to share updates as they become available. If you need assistance, please contact us at support@redis.com. Thank you for your patience.

Components affected

Redis Admin Console Redis REST API

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Latest Updates ( sorted recent to last )

INVESTIGATING 2 months ago - at 11/18/2025 12:41PM

We are currently investigating this issue.

IDENTIFIED 2 months ago - at 11/18/2025 12:41PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 2 months ago - at 11/18/2025 12:30PM

We’ve identified an issue with an upstream service provider that is currently impacting access to parts of our platform. This includes intermittent availability of parts of our platform.

Impacted components:
- Redis Cloud admin console (cloud.redis.io)
- Redis Cloud API
- redis.io

Please note: Redis database connectivity and performance are not affected.

Our team is actively monitoring the situation and working closely with the upstream provider to restore stable access. We’ll continue to share updates as they become available.

If you need assistance, please contact us at support@redis.com. Thank you for your patience.

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