Outage in Redis

Redis Cloud - temporary connectivity issues to Admin console

Resolved Minor
November 18, 2025 - Started about 1 month ago - Lasted 15 minutes
Official incident page

Incident Report

We’ve identified an issue with an upstream service provider that is currently impacting access to parts of our platform. This includes intermittent availability of parts of our platform. Impacted components: - Redis Cloud admin console (cloud.redis.io) - Redis Cloud API - redis.io Please note: Redis database connectivity and performance are not affected. Our team is actively monitoring the situation and working closely with the upstream provider to restore stable access. We’ll continue to share updates as they become available. If you need assistance, please contact us at support@redis.com. Thank you for your patience.
Components affected
Redis Admin Console Redis REST API

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Latest Updates ( sorted recent to last )
INVESTIGATING about 1 month ago - at 11/18/2025 12:41PM

We are currently investigating this issue.

IDENTIFIED about 1 month ago - at 11/18/2025 12:41PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 11/18/2025 12:30PM

We’ve identified an issue with an upstream service provider that is currently impacting access to parts of our platform. This includes intermittent availability of parts of our platform.

Impacted components:
- Redis Cloud admin console (cloud.redis.io)
- Redis Cloud API
- redis.io

Please note: Redis database connectivity and performance are not affected.

Our team is actively monitoring the situation and working closely with the upstream provider to restore stable access. We’ll continue to share updates as they become available.

If you need assistance, please contact us at support@redis.com. Thank you for your patience.

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