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Outage in Redis

Connectivity issue on C293

Resolved Minor
July 15, 2026 - Started 3 days ago - Lasted about 5 hours

Incident Report

Summary AI Generated

Redis experienced a connectivity and instance failure affecting resources on cluster C293 in the EU-Central-1 region, caused by an upstream cloud service provider (CSP) issue. The incident lasted approximately 5 hours, disrupting connections for impacted Redis instances during that period. The issue was fully resolved following recovery efforts coordinated with the upstream provider.

{"note"=>"We are experiencing an instance failure. This may affect resources that have the following pattern in their endpoint: C293\r\n"}

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Latest Updates ( sorted recent to last )
UPDATE 3 days ago - at 07/16/2026 03:31AM

{"note"=>"The connections issues affecting some resources with the following pattern in their endpoint: C293 have been resolved."}

UPDATE 3 days ago - at 07/16/2026 02:37AM

{"note"=>"We continue to work on the recovery process post CSP issues within the EU Region affecting C293. We will provide continued updates as we recover the environment.\r\n\r\nFor questions or assistance, please contact support@redis.com"}

UPDATE 3 days ago - at 07/16/2026 12:29AM

{"note"=>"We have identified an issue with one of our upstream cloud service providers affecting the EU-Central-1 region. We are actively working with our provider to resolve the issue and will share updates as progress is made.\r\nFor questions or assistance, please contact support@redis.com."}

UPDATE 3 days ago - at 07/15/2026 10:33PM

{"note"=>"We are experiencing an instance failure. This may affect resources that have the following pattern in their endpoint: C293\r\n"}

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