Outage in Redox Engine

Message Processing Halted for Subset of Customers

Resolved Major
December 13, 2024 - Started 9 days ago - Lasted 30 minutes
Official incident page

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Outage Details

Redox is investigating an issue affecting message processing for a subset of customers. Affected customers may notice a stop to inbound traffic from Redox and an inability to send messages outbound to Redox.
Components affected
Redox Engine Engine Core
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 12/13/2024 01:29PM

This incident has been resolved.

INVESTIGATING 9 days ago - at 12/13/2024 01:00PM

Redox is investigating an issue affecting message processing for a subset of customers.

Affected customers may notice a stop to inbound traffic from Redox and an inability to send messages outbound to Redox.

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