Outage in Redox Engine
Advanced MD credentials locked out
Resolved Major
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Outage Details
Components affected
Redox Engine PollingLatest Updates ( sorted recent to last )
A large majority of polling workflows have been re-enabled and traffic should be flowing as expected. A small subset of credentials do need to be reset but we have communicated with these customers individually to resolve these on a case by case basis. The incident is now considered resolved.
The issue has been identified and a fix has been implemented. We are now working with the appropriate AdvancedMD teams to have our credentials reset so polling and other workflows can be resumed.
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