VoIP Positioning Center (VPC) Incident Notice (TT 987160)

This is a Resolved notification. RedSky Technologies is informing you that this incident may have impacted 911 services in Sinch network or systems. VoIP 9-1-1 services are operating normally in the affected region. Start time: 05/11/2026 8:00 AM Central Time. Resolution: Resolved. Affected PSAPs: 1907, Descom - Des Moines County Communications, Des Moines, IA; 2031, Woodbury County Communications, Woodbury, IA; 1937, Des Moines Police Department, Polk, IA; 2028, Westcom, Polk, IA.

This is an Update notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 05/11/2026 8:00 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown but was causing extreme PDD and no address delivery. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 1907, Descom - Des Moines County Communications, Des Moines, IA; PSAP: 2031, Woodbury County Communications, Woodbury, IA; PSAP: 1937, Des Moines Police Department, Polk, IA; PSAP: 2028, Westcom, Polk, IA.

This is an Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in Sinch network or systems. You may be experiencing disruption to VoIP 9-1-1 services in the affected region. Start time: 05/11/2026 8:00 AM Central Time. Estimated time to resolution: Currently unknown. Cause: Currently unknown. Routing/workaround: During this outage, calls are being delivered to the PSAP's 10 digit 24 by 7 emergency line. Affected PSAPs: PSAP: 1907, Descom - Des Moines County Communications, Des Moines, IA; PSAP: 2031, Woodbury County Communications, Woodbury, IA; PSAP: 1937, Des Moines Police Department, Polk, IA; PSAP: 2028, Westcom, Polk, IA.