Outage in Remind

Users are encountering issues with accessing or using Remind web & mobile apps

Resolved Minor
October 20, 2025 - Started 2 days ago - Lasted about 6 hours
Official incident page

Incident Report

The Remind experiencing system issues at this time due to a mass AWS outage this morning. Our team is diligently working to solve the problem.
Components affected
Remind Website Remind iOS App Remind Android App Remind Text Messages (SMS) Remind Voice Messages

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/20/2025 08:03PM

Remind should now be back to normal!

MONITORING 2 days ago - at 10/20/2025 07:29PM

Remind should how be error free but still potentially slow as we continue to rebalance capacity. We'll keep working to resolve the latency!

MONITORING 2 days ago - at 10/20/2025 05:49PM

We're continuing to see signs of recovery, but elevated error rates will likely continue. Our team is still hard at work on this issue!

MONITORING 2 days ago - at 10/20/2025 04:19PM

Our team is working hard to create capacity for our critical services. While our web & mobile app experience may still be degraded, our text and voice services are operational.

MONITORING 2 days ago - at 10/20/2025 03:41PM

We are continuing to monitor for any further issues.

MONITORING 2 days ago - at 10/20/2025 03:40PM

We are continuing to monitor for any further issues.

MONITORING 2 days ago - at 10/20/2025 03:21PM

AWS has implemented a fix, and we're monitoring for full recovery.

IDENTIFIED 2 days ago - at 10/20/2025 03:19PM

AWS is recovering. We will continue working on the remaining issues.

IDENTIFIED 2 days ago - at 10/20/2025 01:51PM

The Remind experiencing system issues at this time due to a mass AWS outage this morning. Our team is diligently working to solve the problem.

source IsDown Widespread service outage affects user access Reports started about 2 hours before official outage was reported

Users report inability to log in, view messages, or load app. Frequent internal error messages suggest system issues.

Latest Remind outages

Errors with Translations - 4 months ago
Remind Message Delivery Errors - 5 months ago
Remind Errors - 5 months ago
Delayed | Text Message Deliveries - AT&T - 6 months ago
Undelivered Text Message Deliveries - 9 months ago

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