Outage in Replicon

Elevated Errors on US East coast region swimlanes

Resolved Major
June 13, 2023 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

Our Cloud Services provider is having an ongoing incident due to which our application is experiencing an elevated level of internal errors that may be impacting customers. Our engineering teams are currently looking into the issue. We will post updates as soon as we have more information.
Components affected
Replicon na9 Replicon na12 Replicon eu1 Replicon sb1 Replicon sb2 Replicon ap1 Replicon eu2 Replicon na3 Replicon na5 Replicon na7 Replicon na8 Replicon na10 Replicon na4 Replicon na6
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/13/2023 11:10PM

This incident has been resolved.

MONITORING over 1 year ago - at 06/13/2023 10:49PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 1 year ago - at 06/13/2023 09:15PM

We have made a significant progress in mitigating the issue with our ZeroTime application. Please continue to check this page for further updates and information.

IDENTIFIED over 1 year ago - at 06/13/2023 08:06PM

Our cloud services provider has identified the root cause of the elevated errors and is actively working to resolve this issue.

INVESTIGATING over 1 year ago - at 06/13/2023 07:55PM

We are continuing to investigate the issue with our service provider

INVESTIGATING over 1 year ago - at 06/13/2023 07:52PM

We have identifed that this is impacting the login to the ZeroTime application and related collectors. Our engineering teams are currently looking into the issue. We will post updates as soon as we have more information.

INVESTIGATING over 1 year ago - at 06/13/2023 07:38PM

Our Cloud Services provider is having an ongoing incident due to which our application is experiencing an elevated level of internal errors that may be impacting customers. Our engineering teams are currently looking into the issue. We will post updates as soon as we have more information.

Latest Replicon outages

EU3 - Performance Degradation - 20 days ago
EU1 - Intermittent login failures - 20 days ago
EU3 - Performance Degradation - about 1 month ago
Performance degradation - about 2 months ago
Performance Degradation observed on multiple pages - 3 months ago

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