Outage in Replicon

Unable to load Polaris page with multilingual product enabled

Resolved Major
August 07, 2023 - Started about 2 years ago - Lasted about 11 hours
Official incident page

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Outage Details

Issue observed where users that do not have the English language enabled will be unable to load the Polaris pages. Our engineering team is aware of the problem and is working on a fix.
Components affected
Replicon sb1 Replicon sb2 Replicon ap1 Replicon na6 Replicon na9 Replicon na7 Replicon na4 Replicon na8 Replicon na12 Replicon eu1 Replicon eu2 Replicon na3 Replicon na5
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 08/08/2023 06:29AM

This incident has been resolved.

MONITORING about 2 years ago - at 08/08/2023 05:27AM

We are continuing to monitor for any further issues.

MONITORING about 2 years ago - at 08/08/2023 05:27AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 08/07/2023 10:25PM

We continue to make progress towards resolving the issue. Please continue to check this page for further updates and information.

IDENTIFIED about 2 years ago - at 08/07/2023 08:54PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 08/07/2023 07:44PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 08/07/2023 07:41PM

Issue observed where users that do not have the English language enabled will be unable to load the Polaris pages. Our engineering team is aware of the problem and is working on a fix.

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