Outage in Reply

Reply.io: DDoS Attack Affecting Login Service

Resolved Major
June 21, 2024 - Started 6 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing a Distributed Denial of Service (DDoS) attack that is affecting our login service. As a result, customers may experience intermittent issues logging into the system. However, we want to assure you that all other features are operational, sequences are sending, and all automations are working as expected. The issue is isolated to login, and existing logged-in sessions are not impacted. Our team is actively working to mitigate the impact of the attack and restore normal service as quickly as possible. We apologize for the inconvenience and appreciate your patience during this time. We will provide further updates as soon as more information becomes available. Thank you for your understanding.
Latest Updates ( sorted recent to last )
MONITORING 6 months ago - at 06/21/2024 10:12AM

We are pleased to inform you that the main Distributed Denial of Service (DDoS) attack has been successfully deflected. While we are still experiencing some intermittent issues with our website https://reply.io/, the web application itself is functioning normally.

The main wave of attacks is over, and at the moment we collaborated with our partners at Microsoft and Cloudfare to restore services to full operational status. We appreciate your patience and understanding as we ensure the stability and security of our services.

Thank you for your continued support.

IDENTIFIED 6 months ago - at 06/21/2024 08:48AM

We are currently experiencing a Distributed Denial of Service (DDoS) attack that is affecting our login service. As a result, customers may experience intermittent issues logging into the system. However, we want to assure you that all other features are operational, sequences are sending, and all automations are working as expected. The issue is isolated to login, and existing logged-in sessions are not impacted.

Our team is actively working to mitigate the impact of the attack and restore normal service as quickly as possible. We apologize for the inconvenience and appreciate your patience during this time.

We will provide further updates as soon as more information becomes available.

Thank you for your understanding.

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