Outage in Reply

Linkedin automation steps issue

Resolved Minor

March 21, 2023 - Started almost 2 years ago - Lasted 2 days
Official incident page

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Outage Details

We are currently experiencing some difficulties with our automatic LinkedIn outreach system. While customers may see that their prospects have been planned, no messages or connection requests are being sent out. Rest assured that we are actively investigating this issue and working to resolve it as soon as possible. Thank you for your patience and understanding.

Components affected

Reply Web Application

Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 03/23/2023 04:08PM

We are delighted to inform you that the delays in sending automatic LinkedIn steps have been resolved.

However, if you continue to encounter any problems, please do not hesitate to contact our support team via chat or email at support@reply.io.

IDENTIFIED almost 2 years ago - at 03/22/2023 03:25PM

We have released an update today that appears to have resolved the issue with automatic LinkedIn steps for some of our customers.

However, we have identified a small group of sequences where the planning is taking place but the connections and messages are not being sent.

Our team is actively investigating this matter to find a prompt solution.

Thank you for your patience and understanding while we are working to resolve the issue.

IDENTIFIED almost 2 years ago - at 03/21/2023 02:39PM

We are currently experiencing some difficulties with our automatic LinkedIn outreach system. While customers may see that their prospects have been planned, no messages or connection requests are being sent out.

Rest assured that we are actively investigating this issue and working to resolve it as soon as possible.

Thank you for your patience and understanding.

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