Outage in Respondus

Respondus Monitor Service Notice

Resolved Minor
March 05, 2025 - Started about 19 hours ago - Lasted about 4 hours
Official incident page

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Outage Details

The Respondus Monitor service is currently experiencing a slowdown. We are investigating the source of the problem.
Latest Updates ( sorted recent to last )
RESOLVED about 15 hours ago - at 03/05/2025 10:17PM

This incident has been resolved.

MONITORING about 15 hours ago - at 03/05/2025 09:49PM

All systems are operational and working properly. We will provide details at a later time about the investigation.

INVESTIGATING about 15 hours ago - at 03/05/2025 09:37PM

We are continuing to investigate this issue.

INVESTIGATING about 15 hours ago - at 03/05/2025 09:24PM

We are seeing improvements across the system. We will continue to monitor it closely and will provide details later about our investigation.

INVESTIGATING about 17 hours ago - at 03/05/2025 08:13PM

This issue is ongoing and we continue to work with AWS on a resolution. Respondus Monitor users are experiencing very slow response times during the pre-exam steps. Chromebook users are experiencing an outage.

INVESTIGATING about 18 hours ago - at 03/05/2025 07:17PM

We continue to work with AWS to troubleshoot this issue. Service continues to be degraded for Respondus Monitor. The same issue is impacting Chromebook users of LockDown Browser.

INVESTIGATING about 18 hours ago - at 03/05/2025 06:35PM

We continue to experience problems with users being able to start new Respondus Monitor sessions. We will provide another update shortly.

INVESTIGATING about 19 hours ago - at 03/05/2025 06:10PM

The Respondus Monitor service is currently experiencing a slowdown. We are investigating the source of the problem.

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