Outage in Responsive
Some customers reporting login issues
Resolved Major
August 06, 2024 - Started about 1 year ago
Official incident page
Official incident page
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Outage Details
We are currently investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 10/10/2024 12:39PM
The incident has been resolved.
RCA: The file upload process consumed all system resources, causing the application to be unresponsive. Our engineers scaled up the job to restore system performance. To maintain smooth operation and availability, we deployed a dedicated service specifically for handling file imports.
MONITORING
12 months ago - at 10/10/2024 12:39PM
The affected service has been restored. We are continuing to monitor our services.
IDENTIFIED
12 months ago - at 10/10/2024 12:38PM
A disruption in one of our services has caused login issues for some customers in a UK region. We have identified the affected service and are actively working to restore it.
INVESTIGATING
12 months ago - at 10/10/2024 12:37PM
We are currently investigating the issue.
Latest Responsive outages
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Some customers reporting login issues - 8 months ago
Some customers reporting login issues - 10 months ago
Some customers reporting login issues - about 1 year ago
Users were unable to access Responsive's Portal in Azure POD1 - about 1 year ago
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