Outage in Responsive

Some customers reporting login issues

Resolved Major
August 06, 2024 - Started over 1 year ago
Official incident page

Incident Report

We are currently investigating the issue.

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 10/10/2024 12:39PM

The incident has been resolved.
RCA: The file upload process consumed all system resources, causing the application to be unresponsive. Our engineers scaled up the job to restore system performance. To maintain smooth operation and availability, we deployed a dedicated service specifically for handling file imports.

MONITORING over 1 year ago - at 10/10/2024 12:39PM

The affected service has been restored. We are continuing to monitor our services.

IDENTIFIED over 1 year ago - at 10/10/2024 12:38PM

A disruption in one of our services has caused login issues for some customers in a UK region. We have identified the affected service and are actively working to restore it.

INVESTIGATING over 1 year ago - at 10/10/2024 12:37PM

We are currently investigating the issue.

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