Outage in Restaurant365
Docs to Process: emailed invoices not showing up within instance
Resolved MinorIncident Report
We are currently investigating an issue being reported of invoices being emailed to Docs to Process are not showing up.
Components affected
Restaurant365 Customer Databases Restaurant365 FTP File Watcher (Vendor Integration)
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 08/20/2025 08:07PM
With the fix deployed and invoice images up to date, this incident is now resolved.
MONITORING
about 2 months ago - at 08/20/2025 03:28PM
A fix has been implemented and we are currently monitoring the results as we continue to see recovery. As we monitor the results, we are working on in recuing the invoice images that have failed to import for all customers.
IDENTIFIED
about 2 months ago - at 08/20/2025 02:58PM
We have identified the root cause preventing invoice images from appearing, and we working on deploying a fix.
INVESTIGATING
about 2 months ago - at 08/20/2025 02:34PM
We are currently investigating an issue being reported of invoices being emailed to Docs to Process are not showing up.
Latest Restaurant365 outages
R365 Instances down (500 errors being reported) - 2 days ago
Reports of Slowness - about 1 month ago
We are investigating reports of Invoices and invoice images not importing via Docs To Process email - about 1 month ago
Issue with Reports - about 2 months ago
Missing Third Party Labor - about 2 months ago
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