Outage in Restaurant365

Issue with Reports

Resolved Minor
August 30, 2025 - Started about 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating an issue preventing reports to accurately run
Components affected
Restaurant365 My Reports Restaurant365 Custom Financials Reporter Restaurant365 FYIsoft Restaurant365 Ad Hoc
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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 08/30/2025 02:20AM

This incident is resolved.

MONITORING about 2 months ago - at 08/30/2025 12:57AM

A fix has been deployed and we will continue to monitor the results before closing the incident.

IDENTIFIED about 2 months ago - at 08/29/2025 11:33PM

The issue has been identified and we are working on implementing a fix.

INVESTIGATING about 2 months ago - at 08/29/2025 10:31PM

We are currently investigating an issue preventing reports to accurately run

Latest Restaurant365 outages

R365 Instances down (500 errors being reported) - 2 days ago
Reports of Slowness - about 1 month ago
We are investigating reports of Invoices and invoice images not importing via Docs To Process email - about 1 month ago
Missing Third Party Labor - about 2 months ago
Docs to Process: emailed invoices not showing up within instance - about 2 months ago

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