Outage in Restaurant365

We are investigating reports of Invoices and invoice images not importing via Docs To Process email

Resolved Minor
September 04, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating the issue...
Components affected
Restaurant365 Customer Databases Restaurant365 FTP File Watcher (Vendor Integration)
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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 09/04/2025 06:44PM

We deployed a fix for this incident and continue to see recovery. We will mark this incident as resolved

IDENTIFIED about 1 month ago - at 09/04/2025 04:06PM

We have identified the root cause and working on deploying a fix

INVESTIGATING about 1 month ago - at 09/04/2025 03:56PM

We are currently investigating the issue...

Latest Restaurant365 outages

R365 Instances down (500 errors being reported) - 2 days ago
Reports of Slowness - about 1 month ago
Issue with Reports - about 2 months ago
Missing Third Party Labor - about 2 months ago
Docs to Process: emailed invoices not showing up within instance - about 2 months ago

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