Outage in Restaurant365

Custom Financial Reports

Resolved Major

October 27, 2025 - Started 3 months ago - Lasted about 19 hours
Official incident page

Incident Report

We are currently investigating an issue where new transactions are not flowing into Custom Financial Reports.

Components affected

Restaurant365 Custom Financials Reporter

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/28/2025 01:22PM

This incident has been resolved.

MONITORING 3 months ago - at 10/28/2025 11:19AM

A solution has been implemented, and we are monitoring the results.

IDENTIFIED 3 months ago - at 10/28/2025 01:49AM

A solution has been identified and is being implemented. We're seeing recovery and will continue to monitor.

IDENTIFIED 3 months ago - at 10/27/2025 11:40PM

We are continuing to work on a solution.

IDENTIFIED 3 months ago - at 10/27/2025 07:37PM

We are continuing to work towards a solution, and the service will remain Under Maintenance until resolved.

IDENTIFIED 3 months ago - at 10/27/2025 06:27PM

We've identified the source of this issue and are restarting services. We expect downtime to last 15-30 minutes.

INVESTIGATING 3 months ago - at 10/27/2025 06:11PM

We are currently investigating an issue where new transactions are not flowing into Custom Financial Reports.

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