Outage in Restaurant365

Custom Financial Reports

Resolved Major
October 27, 2025 - Started about 1 month ago - Lasted about 19 hours
Official incident page

Incident Report

We are currently investigating an issue where new transactions are not flowing into Custom Financial Reports.
Components affected
Restaurant365 Custom Financials Reporter

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/28/2025 01:22PM

This incident has been resolved.

MONITORING about 1 month ago - at 10/28/2025 11:19AM

A solution has been implemented, and we are monitoring the results.

IDENTIFIED about 1 month ago - at 10/28/2025 01:49AM

A solution has been identified and is being implemented. We're seeing recovery and will continue to monitor.

IDENTIFIED about 1 month ago - at 10/27/2025 11:40PM

We are continuing to work on a solution.

IDENTIFIED about 1 month ago - at 10/27/2025 07:37PM

We are continuing to work towards a solution, and the service will remain Under Maintenance until resolved.

IDENTIFIED about 1 month ago - at 10/27/2025 06:27PM

We've identified the source of this issue and are restarting services. We expect downtime to last 15-30 minutes.

INVESTIGATING about 1 month ago - at 10/27/2025 06:11PM

We are currently investigating an issue where new transactions are not flowing into Custom Financial Reports.

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