Outage in Restaurant365

Missing DSS

Resolved Minor

December 09, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating reports of missing DSSs for certain customers.

Components affected

Restaurant365 POS Integrations (DSS Polling)

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 12/09/2025 02:48PM

This issue has been resolved, and missing DSSs have been imported. Feel free to chat with our support team if you there are further troubles: https://help.restaurant365.net/support/home

MONITORING 3 months ago - at 12/09/2025 01:39PM

A fix has been deployed to address missing DSSs for customers integrated with Toast. We are seeing recovery and expect all missing DSSs to be imported by 9a CST.

INVESTIGATING 3 months ago - at 12/09/2025 01:20PM

We are investigating reports of missing DSSs for certain customers.

Latest Restaurant365 outages

Radar Polling - 9 days ago

R365 Payroll Degradation - 11 days ago

System Slowness - Inventory Module - 19 days ago

EDI Purchase Orders - about 1 month ago

DSS imports - about 2 months ago

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