Outage in Retail Zipline

Intermittent Connection Errors in the European Environment

Resolved Minor
July 25, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Impact: Intermittent connection errors affecting approximately 20% of requests Details: We are currently experiencing intermittent connection errors in our European environment. Approximately 20% of requests are returning error pages. Refreshing the page solves the issue. Our investigation indicates that the issue is related to an upstream provider. Actions Taken: - Our team is working with our upstream provider to identify and resolve the issue. - We are monitoring the situation closely and will provide updates once we have more information. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service. Next Update: We will provide the next update when progress is made.
Components affected
Retail Zipline Core Platform
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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/25/2024 08:27AM

This incident has been resolved.

All requests have succeeded since 00:12 PDT / 9:12 am UTC. Our upstream provider has confirmed that the issue is resolved on their end.

MONITORING about 1 year ago - at 07/25/2024 07:47AM

All requests have succeeded since 9:12am UTC.

We are waiting for a confirmation from our upstream provider that the issue is fully resolved on their end.

IDENTIFIED about 1 year ago - at 07/25/2024 06:54AM

Impact: Intermittent connection errors affecting approximately 20% of requests

Details: We are currently experiencing intermittent connection errors in our European environment. Approximately 20% of requests are returning error pages. Refreshing the page solves the issue. Our investigation indicates that the issue is related to an upstream provider.

Actions Taken:
- Our team is working with our upstream provider to identify and resolve the issue.
- We are monitoring the situation closely and will provide updates once we have more information.

We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal service.

Next Update: We will provide the next update when progress is made.

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