Outage in RetailOps

Reporting system

Resolved Minor
October 25, 2019 - Started almost 6 years ago
Official incident page

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Outage Details

RetailOps is aware the reporting system is having some intermittent technical difficulties. We are actively investigating the situation.
Latest Updates ( sorted recent to last )
RESOLVED almost 6 years ago - at 10/25/2019 11:06PM

We have been monitoring the fix closely and are confident it has provided full resolution at this point.

MONITORING almost 6 years ago - at 10/25/2019 09:45PM

We have released a fix that has provided resolution and will monitor the issue to ensure results are as we expect.

IDENTIFIED almost 6 years ago - at 10/25/2019 08:24PM

We are now implementing a solution to the technical difficulties seen in some instances of reporting.

IDENTIFIED almost 6 years ago - at 10/25/2019 06:17PM

RetailOps has identified the cause of the reporting errors and is now actively working on a solution.

INVESTIGATING almost 6 years ago - at 10/25/2019 04:45PM

RetailOps is aware the reporting system is having some intermittent technical difficulties. We are actively investigating the situation.

Latest RetailOps outages

Login, Shipping and Media services offline. - over 2 years ago
Search index outage - over 3 years ago
Shopify API Outage - almost 4 years ago
Degraded performance in Ship Audit and Order Routing - almost 4 years ago
Intermittent search failures - over 4 years ago

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