Outage in Rethink BH

Site Slowness

Resolved Minor
December 16, 2024 - Started 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We have received reports of site slowness from some users. Our Development Team is investigating this issue and is working on resolving it as quickly as possible.
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 12/16/2024 08:58PM

This incident has been resolved.

MONITORING 2 months ago - at 12/16/2024 05:44PM

The Maintenance has concluded and site performance has stabilized. We will continue to monitor the site performance and are taking steps to prevent the cause of this issue from occurring again.

INVESTIGATING 2 months ago - at 12/16/2024 05:20PM

In order to resolve the site performance issues we will need to move the Rethink Platform to Maintenance Mode for up to 10 minutes starting at 12:25pm ET. During the impacted time period of 12:25 to 12:35pm ET the Rethink Site, Mobile App and API may not be accessible. If you are already logged into the Mobile App during this time, please avoid syncing any Data or Session Notes.

INVESTIGATING 2 months ago - at 12/16/2024 04:45PM

We have received reports of site slowness from some users. Our Development Team is investigating this issue and is working on resolving it as quickly as possible.

Latest Rethink BH outages

Site Slowness - 4 months ago
Site loading slowly - 4 months ago
Reports of Site Slowness - 5 months ago

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