Outage in Rethink BH

Website Slowness

Resolved Minor
April 28, 2025 - Started 6 months ago - Lasted about 23 hours
Official incident page

Incident Report

We are receiving reports of loading issues and slowness on the website. We are investigating these issues with the highest priority and are working on resolving them as quickly as possible. We will post updates regarding this issue as soon as we have them.

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 04/29/2025 03:56PM

This issue has now been resolved.

If you continue to experience these issues, please try fully closing and reopening the RethinkBH mobile app or clearing the cache and cookies on your browser before reaching out to RethinkBH support at https://www.rethinkbehavioralhealth.com/support/

MONITORING 6 months ago - at 04/28/2025 07:30PM

A fix has been launched for this issue. We are continuing to monitor the mobile app and website performance closely.

If you continue to experience these issues, please try fully closing and reopening the RethinkBH mobile app or clearing the cache and cookies on your browser before reaching out to RethinkBH support at https://www.rethinkbehavioralhealth.com/support/

INVESTIGATING 6 months ago - at 04/28/2025 04:37PM

We are receiving reports of loading issues and slowness on the website. We are investigating these issues with the highest priority and are working on resolving them as quickly as possible. We will post updates regarding this issue as soon as we have them.

Latest Rethink BH outages

VB-MAPP Issues - about 14 hours ago
Users unable to access VB-MAPP Assessments - 1 day ago
Site Slowness - about 1 month ago
Rethink Web App not loading or loading slowly - about 1 month ago
Users unable to submit session notes via the website - about 2 months ago

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