Outage in Rethink BH

Incorrect "Warning! Staff member will need to be assigned to this client in order to open appointment and perform verifications and/or session notes" message

Resolved Minor
July 23, 2025 - Started 3 months ago - Lasted about 5 hours
Official incident page

Incident Report

Some users are receiving a "Warning! Staff member will need to be assigned to this client in order to open appointment and perform verifications and/or session notes" message when attempting to schedule appointment even when the staff member is assigned to the client. This message should not impact the ability to schedule the appointment. Our Development Team is working on resolving this issue as quickly as possible.

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/23/2025 06:12PM

This incident has been resolved.

MONITORING 3 months ago - at 07/23/2025 03:27PM

A fix has been released for this issue. We will continue to monitor for any additional reports of this message being incorrectly displayed.

INVESTIGATING 3 months ago - at 07/23/2025 02:02PM

Some users are receiving a "Warning! Staff member will need to be assigned to this client in order to open appointment and perform verifications and/or session notes" message when attempting to schedule appointment even when the staff member is assigned to the client. This message should not impact the ability to schedule the appointment.

Our Development Team is working on resolving this issue as quickly as possible.

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