Outage in Rethink BH

Site Slowness

Resolved Minor
September 22, 2025 - Started about 1 month ago - Lasted 3 days
Official incident page

Incident Report

We have received several reports of users experiencing slow loading or error pages across the site. Our Development Team is investigating the cause and working on implementing a fix as quickly as possible.

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Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 09/25/2025 02:26PM

This incident has been resolved.

MONITORING 29 days ago - at 09/24/2025 12:47PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 30 days ago - at 09/23/2025 01:58PM

We are continuing to investigate this issue.

INVESTIGATING 30 days ago - at 09/23/2025 01:58PM

We are receiving updated reports of this issue continuing. We are investigating and working on resolving it as quickly as possible.

MONITORING about 1 month ago - at 09/22/2025 10:22PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 09/22/2025 06:18PM

We have received additional reports of "There was an error performing you action..." messages after the initial fix. We are looking into this issue and are working on resolving it as quickly as possible.

MONITORING about 1 month ago - at 09/22/2025 04:44PM

A fix has been released and the issue appears to be resolved. We are continuing to monitor site performance.

INVESTIGATING about 1 month ago - at 09/22/2025 02:16PM

We have received several reports of users experiencing slow loading or error pages across the site. Our Development Team is investigating the cause and working on implementing a fix as quickly as possible.

Latest Rethink BH outages

VB-MAPP Issues - about 14 hours ago
Users unable to access VB-MAPP Assessments - 1 day ago
Rethink Web App not loading or loading slowly - about 1 month ago
Users unable to submit session notes via the website - about 2 months ago
Incorrect "Warning! Staff member will need to be assigned to this client in order to open appointment and perform verifications and/or session notes" message - 3 months ago

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