Outage in Rethink BH

Site Performance: Intermittent Errors

Resolved Minor

April 24, 2026 - Started about 1 month ago - Lasted 3 days
Official incident page

Incident Report

We are currently investigating an alert from our service provider regarding access for our users. This may appear for some users as slow loading or inability to access the site. Particularly users utilizing mobile app and integrations Actions being taken --Engineering is actively working with Azure’s recovery process, including traffic rebalancing and rollback activities already underway at the platform level --Teams are making configuration changes to restore service in healthy availability zones and improve resilience

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Latest Updates ( sorted recent to last )

RESOLVED about 1 month ago - at 04/27/2026 04:04PM

Our service provider has notified that their systems are operational and all services should be restored.

MONITORING about 1 month ago - at 04/24/2026 07:36PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 04/24/2026 07:27PM

We are currently investigating an alert from our service provider regarding access for our users. This may appear for some users as slow loading or inability to access the site. Particularly users utilizing mobile app and integrations

Actions being taken
--Engineering is actively working with Azure’s recovery process, including traffic rebalancing and rollback activities already underway at the platform level
--Teams are making configuration changes to restore service in healthy availability zones and improve resilience

Latest Rethink BH outages

Tebra uploads in "In Progress" status for an unexpected amount of time - 14 days ago

Tebra uploads in "In Progress" status for an unexpected amount of time - 22 days ago

Offline mode in RethinkBH app not functioning - about 1 month ago

Site Slowness - 2 months ago

Performance Issue - Group Calendar - 2 months ago

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