Outage in Rethink BH
LiveChat Vendor Disruption
Resolved MinorIncident Report
Our Vendor for LiveChat is currently experiencing issues resulting in the Rethink LiveChannel being unavailable. We are actively in communication with them and will resume LiveChat services once the system is fully operational. In the interim, our support agents are available via our ticketing form or phone calls. For more support options, please see: https://www.rethinkbehavioralhealth.com/support/#
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 06/29/2026 06:44PM
This incident has been marked as resolved by our Vendor and we are noticing improvements in service. We will continue to monitor this service with our Vendor.
INVESTIGATING
22 days ago - at 06/26/2026 03:03PM
Our Vendor for LiveChat is currently experiencing issues resulting in the Rethink LiveChannel being unavailable. We are actively in communication with them and will resume LiveChat services once the system is fully operational. In the interim, our support agents are available via our ticketing form or phone calls. For more support options, please see: https://www.rethinkbehavioralhealth.com/support/#
Latest Rethink BH outages
Data Entry Messaging - 23 days ago
Legacy App - Minimum Trial Requirement - about 1 month ago
Site Performance: Intermittent Errors - 3 months ago
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