Outage in Retool

Slack downtime possibly impacting Retool support services

Resolved Minor
February 26, 2025 - Started 14 days ago - Lasted about 6 hours
Official incident page

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Outage Details

We are currently investigating the impact of an on-going slack incident on our support services.
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 02/27/2025 01:00AM

The slack incident has been resolved and Retool support via slack is now operational as normal.

INVESTIGATING 14 days ago - at 02/26/2025 06:37PM

Due to the ongoing slack api outage, our Support offering via slack (available to Enterprise customers with Premium Support) may be impacted. Replies may be intermittent during the outage. Please leverage https://help.retool.com and support@retool.com as fallback contact channels in the meantime.

INVESTIGATING 14 days ago - at 02/26/2025 06:35PM

We are currently investigating the impact of an on-going slack incident on our support services.

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