Outage in Retool

Slack incident impacting slack-based support services

Resolved Minor
February 27, 2025 - Started 13 days ago - Lasted about 12 hours
Official incident page

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Outage Details

A second slack incident may be impacting our Support offering via slack (available to Enterprise customers with Premium Support). Replies may be intermittent during the outage. Please leverage https://help.retool.com and support@retool.com as fallback contact channels in the meantime.
Latest Updates ( sorted recent to last )
RESOLVED 13 days ago - at 02/27/2025 02:58PM

The incident impacting the Slack Events API impacting accessibility of our Slack Support integration has been resolved from Slack's end, and full functionality has been restored.

IDENTIFIED 13 days ago - at 02/27/2025 03:09AM

A second slack incident may be impacting our Support offering via slack (available to Enterprise customers with Premium Support). Replies may be intermittent during the outage. Please leverage https://help.retool.com and support@retool.com as fallback contact channels in the meantime.

Latest Retool outages

Retool Resources: Slack files.upload API Deprecation - 1 day ago
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community.retool.com down - about 1 month ago
Javascript custom libraries broken for workflows - about 1 month ago
Investigating reports of performance degradation during peak traffic hours - 3 months ago

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