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Outage in Retool

Elevated Latency on Query Execution (Retool Cloud)

Minor
October 05, 2026 - Started 5 days ago
Official incident page

Incident Report

Some customers may experience slower than normal query load times. We're actively investigating and will provide updates as we learn more.

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Latest Updates ( sorted recent to last )
MONITORING 1 day ago - at 10/08/2026 09:20PM

We have not seen the same query latency issues since the fix was applied. We’re continuing to monitor closely and will share another update if anything changes.

MONITORING 1 day ago - at 10/08/2026 02:23PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 days ago - at 10/07/2026 10:19PM

Additional changes have been deployed as part of a more permanent fix, alongside the temporary fix already in place. We'll monitor through tomorrow morning's peak traffic to confirm their impact and will share another update then.

INVESTIGATING 3 days ago - at 10/07/2026 03:21PM

This morning we again saw high query latency. We were able to mitigate it temporarily, and our investigation into the root cause is ongoing. We'll share another update as we learn more.

MONITORING 3 days ago - at 10/06/2026 11:47PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 4 days ago - at 10/06/2026 07:03PM

The temporary mitigation we applied earlier is still in place, and some users have reported significantly improved query latency. We're still investigating the root cause and will share another update as we learn more.

INVESTIGATING 4 days ago - at 10/06/2026 02:40PM

We are seeing intermittent spikes in query latency, as we saw earlier. A temporary mitigation is in place, and we're continuing to investigate the root cause. We'll share an update as soon as we have more information.

MONITORING 4 days ago - at 10/06/2026 02:44AM

Some changes have been deployed, and we are monitoring the results

INVESTIGATING 4 days ago - at 10/05/2026 10:06PM

Some users may see improved query latency, but we are continuing to investigate.

INVESTIGATING 5 days ago - at 10/05/2026 03:49PM

Some customers may experience slower than normal query load times. We're actively investigating and will provide updates as we learn more.

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