Outage in Returnflows

Degraded Performance

Resolved Minor
September 08, 2025 - Started about 2 months ago - Lasted about 18 hours

Incident Report

We are investigating reports of degraded performance experienced by users and admins in the Returnflows Admin App, as well as in the corresponding user flows.

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Latest Updates ( sorted recent to last )
MONITORING about 2 months ago - at 09/08/2025 01:05PM

The issue caused by a third-party service has been fixed. We're monitoring performance.

IDENTIFIED about 2 months ago - at 09/08/2025 12:44PM

Yet again, our third-party provider is experiencing issues, which is currently affecting our services. Some users may experience degraded performance. We will provide updates as soon as more information is available.

MONITORING about 2 months ago - at 09/08/2025 12:35PM

The issue caused by a third-party service has been fixed. Maintance Mode has been reverted and we're monitoring performance across all userflows.

IDENTIFIED about 2 months ago - at 09/08/2025 12:26PM

The issue has been traced to a third-party service. We will provide updates as soon as more information is available.

INVESTIGATING about 2 months ago - at 09/08/2025 12:11PM

We have placed user flows and the Admin App in Maintenance Mode while we investigate the root cause of the issue.

INVESTIGATING about 2 months ago - at 09/08/2025 12:08PM

We are receiving new reports of degraded performance in the Returnflows Admin App and are actively investigating the issue.

MONITORING about 2 months ago - at 09/08/2025 12:00PM

The issue has been identified and a fix has been deployed. We are currently monitoring the situation.

INVESTIGATING about 2 months ago - at 09/08/2025 11:58AM

We are investigating reports of degraded performance experienced by users and admins in the Returnflows Admin App, as well as in the corresponding user flows.

Latest Returnflows outages

Issues with Admin App - 14 days ago
Delays in Email Delivery - 14 days ago

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