Rev AI's Streaming API experienced a 26-minute outage where multi-channel audio streams (stereo or more channels) failed to return transcriptions, while single-channel mono audio continued working normally. The team identified the root cause and deployed a fix to restore full functionality to the Streaming API.
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This incident has been resolved.
We are currently investigating an issue where streaming transcription sessions using multi-channel audio (stereo or more channels) are failing to return transcriptions. Sessions using standard single-channel audio (mono PCM16 at 16kHz) are not affected. Our team has identified the root cause and a fix is in progress
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