Outage in Rev AI

Internal DB connection issue

Resolved Minor
January 06, 2023 - Started almost 3 years ago - Lasted 16 minutes
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Rev AI Async API Rev AI Streaming API Rev AI RTMP Ingestion Rev AI Custom Vocabulary API Rev AI On-Prem Licensing Server Rev AI Topic Extraction API Rev AI Sentiment Analysis API

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 01/06/2023 08:15PM

The event was momentary and lasted only for a small number of requests in a duration less than 30 seconds. It's unlikely that any customer has noticed a degradation in TaT for any service. Streaming API connections may have been terminated by the server or partial/final hypothesis delayed by up to a minute during the event. If users are following our guidance and buffering audio locally and attempting to reconnect to the server when a server side termination is initiated, impact to end users would have been minimal.

We are continuing to investigate the underlying cause to prevent any future disruptions such as these.

INVESTIGATING almost 3 years ago - at 01/06/2023 08:07PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 01/06/2023 08:07PM

We are currently investigating this issue.

Latest Rev AI outages

Internal Connectivity Issues - over 2 years ago
Increased Turn Around Time for Non-English Async Speech to Text API - about 3 years ago
Increase in Response Times from API - about 3 years ago
Delay in Asynchronous Speech-To-Text, Insights APIs and Streaming API results - about 3 years ago
Increased number of 5xx responses and job failures to components - over 3 years ago

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