Outage in Rev.io

Paya Degraded Performance - October 8th, 2024

Resolved Minor
October 08, 2024 - Started 2 months ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating reports of payments errors when attempting to make payments using Paya. We have reached out to their team for guidance, and have involved our Engineering team as well. As soon as more info is available, we will update this incident page. Please reach out to Client Success with any concerns or questions, and thanks for your attention to this matter.
Components affected
Rev.io Web
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 10/09/2024 06:53PM

This incident has been resolved. For any issues with payments made yesterday during the intermittent outage, please reach out to our Client Success team for assistance.

MONITORING 2 months ago - at 10/08/2024 08:00PM

We are continuing to wait for the final 'all-clear' from Paya. They have made progress but have still encountered intermittent slowness/errors. As soon as we have a root cause and final update we will update this thread.

MONITORING 2 months ago - at 10/08/2024 06:48PM

A fix has been implemented by Paya and we are monitoring the results. Please reach out to Client Success with any questions. We will provide final guidance here once it's available.

INVESTIGATING 2 months ago - at 10/08/2024 06:24PM

We are currently investigating reports of payments errors when attempting to make payments using Paya. We have reached out to their team for guidance, and have involved our Engineering team as well. As soon as more info is available, we will update this incident page. Please reach out to Client Success with any concerns or questions, and thanks for your attention to this matter.

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