Outage in Rev

Delay with Rev Live Captions joining Zoom Meetings

Resolved Minor
November 25, 2020 - Started about 4 years ago - Lasted over 1 year
Official incident page

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Outage Details

We have identified a Zoom issue causing long delays with Zoom notifying Rev when a Zoom Meeting starts. This causes Rev Live Captions to be significantly delayed when joining Zoom Meetings for many users.

Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472.

This issue is related to delayed notifications from Zoom after a Host joins a Meeting.
Latest Updates ( sorted recent to last )
RESOLVED about 4 years ago - at 11/26/2020 08:41PM

This incident has been resolved.

MONITORING about 4 years ago - at 11/25/2020 08:13PM

We have identified a Zoom issue causing long delays with Zoom notifying Rev when a Zoom Meeting starts. This causes Rev Live Captions to be significantly delayed when joining Zoom Meetings for many users.

Please use the manual kickstart process to start live captions. Details here: https://support.rev.com/hc/en-us/articles/360047290472.

This issue is related to delayed notifications from Zoom after a Host joins a Meeting.

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