Outage in Revel

Minor server communication outage

Resolved Minor

February 18, 2025 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue with some POS devices failing to communicate to the server (this affects Online ordering and Loyalty platform use as well). Please refrain from refreshing your POSs in the meantime and preferably please take payments using the offline mode functionality. You can find more about it here: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418

Components affected

Revel Online Ordering XT Revel Delivery XT Revel Driver XT Revel Core Services Revel Loyalty XT

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 02/18/2025 04:31PM

This incident has been resolved.

MONITORING about 1 year ago - at 02/18/2025 03:57PM

The fix has been implemented and is being applied.
We are actively continuing to monitor the issue.

IDENTIFIED about 1 year ago - at 02/18/2025 02:44PM

The issue has been identified and the fix is being tested.

INVESTIGATING about 1 year ago - at 02/18/2025 02:21PM

We are currently investigating an issue with some POS devices failing to communicate to the server (this affects Online ordering and Loyalty platform use as well).

Please refrain from refreshing your POSs in the meantime and preferably please take payments using the offline mode functionality.

You can find more about it here: https://support.revelsystems.com/s/article/Offline-Mode-Always-On-Mode-1582898971418

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