Outage in Revenera System Dashboard

Email Delivery Issues in FlexNet Operations ALM/LLM in Production (NAM)

Resolved Minor
August 08, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are experiencing an issue with our service provider that is preventing emails from being sent from FlexNet Operations ALM/LLM across all Production (NAM) environments. We are actively working with our vendor to restore email functionality and will provide an update as soon as more information becomes available. We apologize for the inconvenience.
Components affected
Revenera System Dashboard FlexNet Operations LLM Production Producer Portal Revenera System Dashboard FlexNet Operations ALM End User Portal AWS North America Revenera System Dashboard FlexNet Operations ALM Producer Portal Revenera System Dashboard FlexNet Operations ALM Producer Portal AWS North America Revenera System Dashboard FlexNet Operations LLM Production End User Portal Revenera System Dashboard FlexNet Operations ALM End User Portal

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/08/2025 06:19PM

The issue is resolved and email delivery is operational on the FlexNet Operations ALM/LLM Production (NAM) environments. If you continue to observe email issues, please contact Revenera Technical Support for assistance.

INVESTIGATING 3 months ago - at 08/08/2025 04:45PM

We are experiencing an issue with our service provider that is preventing emails from being sent from FlexNet Operations ALM/LLM across all Production (NAM) environments.

We are actively working with our vendor to restore email functionality and will provide an update as soon as more information becomes available. We apologize for the inconvenience.

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