Outage in Revenera System Dashboard

SAP BO Reporter not accessible

Resolved Major

August 25, 2025 - Started 8 months ago - Lasted about 12 hours
Official incident page

Incident Report

We are currently experiencing an issue with the SAP BO Reporter. Users attempting to launch reports are encountering the following error: "No business layer sent back from server" This issue is affecting ALM universes only. LLM universes remain unaffected. The problem is isolated to the Production environment; UAT is functioning normally. Our internal teams are investigating the root cause. We will update this page as soon as more information becomes available. Thank you for your patience and understanding.

Components affected

Revenera System Dashboard FlexNet Operations Reporter - New

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/26/2025 10:30AM

This incident has been resolved.

MONITORING 8 months ago - at 08/26/2025 05:49AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 8 months ago - at 08/25/2025 11:13PM

We are currently experiencing an issue with the SAP BO Reporter. Users attempting to launch reports are encountering the following error:

"No business layer sent back from server"

This issue is affecting ALM universes only. LLM universes remain unaffected. The problem is isolated to the Production environment; UAT is functioning normally.

Our internal teams are investigating the root cause. We will update this page as soon as more information becomes available.
Thank you for your patience and understanding.

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